What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Considering recent timeouts, may we assume that JotForm services will be stable in November?

    Asked by Pavel Tsvetanski on October 28, 2011 at 12:09 PM

    Dear JotForm Team,

    I am writing this letter to express our concern regarding the availability of JotForm services for our needs.

    To begin with, the past few days we experienced occasional timeouts from http://submit.jotform.com/submit.php after form submission. We were testing JotForm functionality via a free account but have just paid for the premium version. Having end users receive timeout errors in their browsers is an issue we wish to resolve.

    As we plan on using JotForm extensively in November - may we be assured of an uninterrupted JotForm service in November?

    Kind Regards,

    Pavel Tsvetanski, CRM Consultant, CRM LoB, TechnoLogica Ltd.

    3 Sofiisko Pole Str, Sofia, Bulgaria

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    JotForm Founder

    Answered by aytekin on October 28, 2011 at 02:20 PM
    We are not aware of any timeouts. I don't think anybody else reported such problem on the forum. Is this happening on a particular page or when you try to access any page on the site? Can you re-create the problem? Does it happen randomly on some page requests or for all pages? Any information you provide can help us pinpoint the problem.