What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why does JotForm never work?

    Asked by moyermodelmanagement on March 15, 2015 at 11:56 AM

    I've been TRYING to incorporate a JotForm on our website for months.  It has only worked twice.  The rest of the time visitors who ATTEMPT to use the form are unable to do so.  I've also attempted to use the form and have not been successful in submitting the test forms.  This means that I have wasted hours creating my forms and have lost MONTHS of potential form submissions due to the inability to have JotForm actually work.  Perhaps you'd be so kind as to tell me why you advertise and entice people to use your forms when they never work?

    Page URL:
    www.UniversalModelGroup.com

    JotForm work My Forms Submissions and
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    Answered by Jerseycao on March 15, 2015 at 01:19 PM

    I also encountered the same issue. Very disappointed.

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    Answered by StrawberryDesi on March 15, 2015 at 02:57 PM

    I, too, have encountered problems with JotForm and so far, I haven't been able to get them to address the problem using this forum.  I am also VERY DISAPPOINTED!

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    JotForm Support Manager

    Answered by Jeanette on March 15, 2015 at 03:28 PM

    We are very sorry hearing about your experience. I can assure we indeed have LOTS of happy users free and paid.

    @oyermodelmanagement, most likely these are the reason that might prevent a form to work properly:

    -You are not embedding it correctly.

    -The form is having conflicts with other scripts in your webpage.

    -You are creating forms that might violate our terms of use

    Upon checking one of your forms, it works OK on it's stand alone version:

    http://www.jotform.us/form/43380380572151

    So it's most likely a problem while embedding it in your site. Please indicate us where exactly the form(s) is (are) embedded and we will inspect the page and troubleshoot with you.

    Otherwise please provide as many details about the issue with your jotform and we will be happy to assist you.

    @Jerseycao and @StrawberryDesi

    Please open a separate thread and explain with more details what is your individual cases about and we will be glad to help.

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    JotForm Support Manager

    Answered by Jeanette on March 15, 2015 at 03:38 PM

    @moyermodelmanagement

    The only inconvenience that I found in the form is that the Facebook Like Button is required and it's at the top, probably people is not scrolling up to see this is preventing the form to submit.

    My recommendation for you would be to move this field to the bottom or to un-require it.