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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payment tool not adding to form

    Asked by EnergyExpress on March 15, 2015 at 02:32 PM

    I am moving from Adobe FormsCentral.  All forms were imported nicely (many thanks to JotForm team for assisting in the process).  I have updated all my forms and successfully integrated PayPal with each form except one.  The payment integration tool is not functioning properly with only one form.  When selecting a payment type and dragging to the form, an icon is added to the form and removed from the tool selection.  At first when updating the form after it was imported, it did worked properly. However, during editing, I had to back out of the form and now it will not add a payment type. I have rebooted and used different browsers without success. Also, note the same issue occurs regardless of payment type selected.  Any assistance to this strange occurrence is appreciated.  Thank you,

     

    Page URL:
    &lt;disabledtype=&quot;text/javascript&quot;src=&quot;http://form.jotf<br/>orm.us/jsform/50726386606157&quot;&gt;&lt;/script&gt;

    Screenshot
    payment tool tool adding My Forms JotForm payment type icon
  • Profile Image

    Answered by Shadae on March 15, 2015 at 06:50 PM

    Hi EngeryExpress,

    I do apologize for this unusual issue that you are experiencing with getting your PayPal integration on your form.

    As you were able to successfully place the tool on your form before, please attempt to revert your form before the change was made.

    http://www.jotform.com/help/294-How-to-View-Form-Revision-History 

    Once the form has been reverted, please attempt to add the Payment toll once again.

    I hope this helps, please inform us if you need further assistance.

     

  • Profile Image

    Answered by EnergyExpress on March 16, 2015 at 09:40 AM

    I am not sure how to revert it back to the initial form when imported as the undo only takes back so many steps. Unfortunately, I did not use a back up copy when working on the form.  Is it possible to re-import that one form from the Adobe FormsCentral account?  I don't want to override any work I have completed with the other forms. Thanks,

     

  • Profile Image
    JotForm Support

    Answered by Jan on March 16, 2015 at 11:04 AM

    Hi,

    You can use the Form Revision Tool as my colleague Shadae said. This will allow you to revert back to the form's previous versions.

    Select the form and click the "More" button. Choose "Revision History".

     

    Here in the Revision History page, you can choose a date or version from the left. Once you found the right version, just hit the "Revert to this version" button.

    Please try it and see if it works. If you need any help, don't hesitate to contact us.

    Thank you.

  • Profile Image

    Answered by EnergyExpress on March 16, 2015 at 12:50 PM

    Thank you all.  I attempted to revert the form, but it did not work.  I had to reimport the form and unfortunately start over.  Next time, I will remember to make copies before editing.  I have three other accounts to covert from Adobe FormsCentral, so lesson learned.  I appreciate the quick replies and support.

  • Profile Image
    JotForm Support

    Answered by david on March 16, 2015 at 02:29 PM

    Unfortunately, if there is not a previously saved state for your form in JotForm, the revision history does not help.  You can always make copies of your forms by cloning them:

    Either straight from your account:

    http://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account

    Or via its URL:

    http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    If you run into any further trouble, let us know and we will be happy to help.