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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to allow user to update form submission at a later time

    Asked by clay_07 on March 15, 2015 at 04:24 PM
    is there a way for one a customer fills it in and i get an email and then i add comments for the comments to go back to them in the form
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    JotForm Support

    Answered by jonathan on March 15, 2015 at 04:29 PM

    You must be referring to your jotform http://www.jotform.us/form/50714442499157

    You can allow the form respondent to still go back to the form and redo or add comment on the previous existing answers/comments on the form by using the Edit Link feature of the form.

    Please check the user guide:


    You can see the Edit Link in the Autoresponder or Notification email 



    Hope this help. Let us know if you need further assistance.





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    Answered by clay_07 on March 15, 2015 at 08:09 PM

    How can I alert them that I updated their form for their review?

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    JotForm Support

    Answered by jonathan on March 15, 2015 at 08:23 PM

    If you add an Autoresponder E-mail on the form, the original user who answered/filled in the form will be able to also received an automatic email to the email address they will provide in the form.

    user guide: -Creating-a-Form-Autoresponder

    while you will received also an email noticed if you add a Notification E-mail on the same form.

    user guide: -Setting-Up-Email-Notifications


    Now, assuming that what you wanted to achieve is to be able to alert the user that you have modified/updated the answers on the form (that the user originally had answered), the user can still use the Edit_Link in the original Auto Email they received. 

    BUT your problem must be is, you wanted to be able to inform/alert the user that they should open again their email and use the Edit Link so that they can see the updates/modifications in submission data.

    Resubmitting the edited form will NOT submit again the Autoresponder E-mail - so they user will not be alerted about it by default.

    What you can do is, just use the email Notice you received and respond to the user (because the user must have provided their email on the form) via the email. You can Reply-To the user so that they will notified on their email that you wanted them to use the Edit_Link to see updates/modification on the submission data of the form.

    Hope this help. Please let us know if you encounter any difficulty on this.