What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I upgraded to premium but my account is not showing it.

    Asked by Lamont Houston on October 28, 2011 at 01:10 PM

    Hello and how are you?  I have upgraded my account to premium and it is not showing up within my account.  The Account that I have my forms under is as follows: thepowerofagift@gmail.com  .  I have the receipt that was sent via email.  Please help... Thank you Lamont.... ladariusinc@gmail.com 

  • Profile Image

    Answered by allanftd on October 28, 2011 at 01:44 PM

    Hi Lamont,

    We did not find a match when we searched for the email address thepowerofagift@gmail.com in our member database. But when we checked the other emai address ladariusinc@gmail.com, we found a match and it is currently a Premium account. Please clear your cache, log out and log back in to your JotForm account and let us know if the upgrade is now in place.

    Please let us know if you have any other questions or concerns. Thank you for upgrading your JotForm account!

    Allan
    JOTFORM SUPPORT