- Lamont HoustonAsked on October 28, 2011 at 01:10 PM
- allanftdAnswered on October 28, 2011 at 01:44 PM
We did not find a match when we searched for the email address firstname.lastname@example.org in our member database. But when we checked the other emai address email@example.com, we found a match and it is currently a Premium account. Please clear your cache, log out and log back in to your JotForm account and let us know if the upgrade is now in place.
Please let us know if you have any other questions or concerns. Thank you for upgrading your JotForm account!