I upgraded to premium but my account is not showing it.

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    Lamont Houston
    Asked on October 28, 2011 at 01:10 PM

    Hello and how are you?  I have upgraded my account to premium and it is not showing up within my account.  The Account that I have my forms under is as follows: thepowerofagift@gmail.com  .  I have the receipt that was sent via email.  Please help... Thank you Lamont.... ladariusinc@gmail.com 

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    allanftd
    Answered on October 28, 2011 at 01:44 PM

    Hi Lamont,

    We did not find a match when we searched for the email address thepowerofagift@gmail.com in our member database. But when we checked the other emai address ladariusinc@gmail.com, we found a match and it is currently a Premium account. Please clear your cache, log out and log back in to your JotForm account and let us know if the upgrade is now in place.

    Please let us know if you have any other questions or concerns. Thank you for upgrading your JotForm account!

    Allan
    JOTFORM SUPPORT