What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
You will have to make sure that your notification and autoresponder email configurations are correct. For example, your form notification should be like this:
And your autoresponder email should be like this:
Leaving all the areas in the screenshot empty will cause you not to receive the emails as well as your submitters.
For the details of each section, please check this guide:
I would also suggest checking this guide so you know more about email related problems:
Thank you and I hope that helps!