What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not getting an email when someone completes my form.

    Asked by bjm12457 on March 15, 2015 at 11:19 PM

    I can see the form through your website but it is not coming to my email address.  How do I fix it so I get it directly to my email?  Thanks

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    JotForm Support

    Answered by Charlie on March 16, 2015 at 03:47 AM


    Upon checking your form, you are not receiving email notifications because it is not properly set up. 

    Here's a screenshot of your notification:

    To avoid problems, you need to fill all the necessary fields. 

    Here's a guide on how to properly setup your email notifications: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    Do let us know if you need further assistance on this.

    Thank you.