What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I paid the subscription payment but still receive the warning emails.

    Asked by robertobefo on March 16, 2015 at 07:06 AM

    Hi guys..pls check my account. I did pay my subscription few daus ago but im still receiving money request.

    My mail is robertobefo@gmail.com 



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    JotForm Support

    Answered by ashwin_d on March 16, 2015 at 10:10 AM

    Hello robertobefo,

    Upon checking your account, I can confirm that you have successfully upgraded your account again on march 12, 2015 to premium yearly subscription.

    As you have upgraded your account again and your account is in good shape but you haven't cancelled your old subscription. That is the reason why you are still receiving the warning emails.

    I have taken care of this and cancelled your old subscription. You should not receive the warning emails anymore.

    Thank you!