What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I cancel my account

    Asked by Asma Ali on March 16, 2015 at 11:42 AM
    my account
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    Answered by Sean on March 16, 2015 at 01:16 PM

    If you would like to delete/cancel your account I would recommended that you cancel your subscription first. I checked your account and I can see that you are using PayPal for your subscription payments so to cancel this I would advise you to:

    1. Login to your Paypal Account
    2. Find the latest payment you have made to JotForm
    3. Click the subscription number for that transaction
    4. Click on the "Cancel Subscription" button

    Or you can view this guide for further details:
    https://www.paypal.com/us/webapps/helpcenter/helphub/article/?articleID=FAQ2327 

    Once this is completed you can let us know and we will assist further with your account deletion if needed. I hope this helps. Do let us know if further assistance is needed.

    Regards