How can I cancel my account

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    Asma Ali
    Asked on March 16, 2015 at 11:42 AM
  • Profile Image
    Sean
    Answered on March 16, 2015 at 01:16 PM

    If you would like to delete/cancel your account I would recommended that you cancel your subscription first. I checked your account and I can see that you are using PayPal for your subscription payments so to cancel this I would advise you to:

    1. Login to your Paypal Account
    2. Find the latest payment you have made to JotForm
    3. Click the subscription number for that transaction
    4. Click on the "Cancel Subscription" button

    Or you can view this guide for further details:
    https://www.paypal.com/us/webapps/helpcenter/helphub/article/?articleID=FAQ2327 

    Once this is completed you can let us know and we will assist further with your account deletion if needed. I hope this helps. Do let us know if further assistance is needed.

    Regards