What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form has lost all paypal settings

    Asked by AdamLong on March 16, 2015 at 11:53 AM

    My form has lost all the setting for payment using paypal

    Page URL:
    http://www.jotformpro.com/form/41041448716956

    paypal settings
  • Profile Image
    JotForm Support

    Answered by david on March 16, 2015 at 01:27 PM

    Hi,

    If you have cloned your form at some point, it will indeed be stripped of its PayPal settings.  This is a security feature added to ensure that others are not able to find your PayPal information.  When I checked your form, it appears as though the PayPal integration has indeed not been run yet for your current PayPal field:

    If you had deleted the integration at some point, this could have also removed the integration settings.  There should be no case where our system removes your PayPal information other than that.

    If you setup the integration once again and it is removed again, let us know and we will be happy to have another look.

  • Profile Image

    Answered by AdamLong on March 16, 2015 at 02:08 PM

    No I have not cloned the form but all the paypal integration has been lost, I have submissions for the form still in my account so I know that it did work.

    Do you not have a back up of forms as I had multiple customer coupons and I do not have a note of them all

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    JotForm Support

    Answered by david on March 16, 2015 at 02:19 PM

    You can always revert your form to a previous save state using your form revisions history:

    http://www.jotform.com/help/294-How-to-View-Form-Revision-History

    This should allow you to restore your form to the version that contains your coupons codes and things of that nature.

  • Profile Image

    Answered by AdamLong on March 16, 2015 at 02:25 PM

    Thanks I have reverted to a previous version, there were over 20 changes made today when I was not logged in so I have also changed my password

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    JotForm Support

    Answered by Mike on March 16, 2015 at 04:21 PM

    There is also a Sub-User account with full access permissions associated with your account. Sp it might be related to the issue too. 

    Thank you.