What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I confirm that my Adobe Forms Central form conversion request was received and is in queue?

    Asked by chamberss on March 16, 2015 at 01:28 PM

    I have submitted a request to have my forms converted. I had done this previously as a 'trial run' and the first time I submitted it, despite receiving the confirmation email, my conversion was not completed. I submitted a second request and it processed with no issue. This is my 'final' attempt after I had my users clean up their Adobe forms in preparation for the cut-over to using Jotform. Any ETA type of information you can provide would be appreciated.

    confirm adobe forms forms central
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    Answered by chamberss on March 16, 2015 at 02:12 PM

    update on this - it appears my forms have converted, however none of the submissions/responses converted this time around. 

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    Answered by Ben on March 16, 2015 at 03:47 PM

    Can you please check if you have given us the right username and password for your Adobe account?

    I am looking at our panel that we have access to and I can see that it had an error once it got to import of the submissions and usually this is the reason.

    I would like to ask you to either move the forms to a new folder or delete them and then request a new import. It should not take long, but do allow more time for the form submissions to be imported into your jotforms data.

    If the password is correct and there is still some issue with your second attempt do let us know and I will raise this to our team working with the import tool.

    Thank you.

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    Answered by chamberss on March 16, 2015 at 03:59 PM

    Hi Ben,

    I did confirm that I have the right login/password for Adobe. I will try this again.

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    Answered by Ben on March 16, 2015 at 05:23 PM

    OK, thank you.

    Do let us know if you have any issues with this new import and we would be happy to check.

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    Answered by chamberss on March 17, 2015 at 10:09 AM

    The conversion completed again WITHOUT the submissions. Please check into this for me. Thanks.

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    Answered by Ben on March 17, 2015 at 11:20 AM

    I am sorry to hear that and I apologize for the issue.

    I will raise this to our team working on this so that they can take a look at it and they will update you as soon as they do so.

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    JotForm Developer

    Answered by ceren on March 18, 2015 at 05:04 AM

    Hello chamberss,

    Your form submissions are imported now. 

    Sorry for the inconveniences you might have experienced. If you have any other questions please let us know.

     

     

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    Answered by chamberss on March 18, 2015 at 09:50 AM

    thank you for the timely resolution and quality support. 

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    Answered by Ben on March 18, 2015 at 11:06 AM

    In the name of us all you are welcome.

    Please feel free to contact us again if you need our assistance or have questions for us and we would be happy to assist.