Can I confirm that my Adobe Forms Central form conversion request was received and is in queue?

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    chamberss
    Asked on March 16, 2015 at 01:28 PM

    I have submitted a request to have my forms converted. I had done this previously as a 'trial run' and the first time I submitted it, despite receiving the confirmation email, my conversion was not completed. I submitted a second request and it processed with no issue. This is my 'final' attempt after I had my users clean up their Adobe forms in preparation for the cut-over to using Jotform. Any ETA type of information you can provide would be appreciated.

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    chamberss
    Answered on March 16, 2015 at 02:12 PM

    update on this - it appears my forms have converted, however none of the submissions/responses converted this time around. 

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    Ben
    Answered on March 16, 2015 at 03:47 PM

    Can you please check if you have given us the right username and password for your Adobe account?

    I am looking at our panel that we have access to and I can see that it had an error once it got to import of the submissions and usually this is the reason.

    I would like to ask you to either move the forms to a new folder or delete them and then request a new import. It should not take long, but do allow more time for the form submissions to be imported into your jotforms data.

    If the password is correct and there is still some issue with your second attempt do let us know and I will raise this to our team working with the import tool.

    Thank you.

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    chamberss
    Answered on March 16, 2015 at 03:59 PM

    Hi Ben,

    I did confirm that I have the right login/password for Adobe. I will try this again.

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    Ben
    Answered on March 16, 2015 at 05:23 PM

    OK, thank you.

    Do let us know if you have any issues with this new import and we would be happy to check.

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    chamberss
    Answered on March 17, 2015 at 10:09 AM

    The conversion completed again WITHOUT the submissions. Please check into this for me. Thanks.

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    Ben
    Answered on March 17, 2015 at 11:20 AM

    I am sorry to hear that and I apologize for the issue.

    I will raise this to our team working on this so that they can take a look at it and they will update you as soon as they do so.

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    ceren
    Answered on March 18, 2015 at 05:04 AM

    Hello chamberss,

    Your form submissions are imported now. 

    Sorry for the inconveniences you might have experienced. If you have any other questions please let us know.

     

     

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    chamberss
    Answered on March 18, 2015 at 09:50 AM

    thank you for the timely resolution and quality support. 

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    Ben
    Answered on March 18, 2015 at 11:06 AM

    In the name of us all you are welcome.

    Please feel free to contact us again if you need our assistance or have questions for us and we would be happy to assist.