What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Relatory of the account

    Asked by Alisson  on March 16, 2015 at 03:15 PM

    Hello, I am new in JotForm, I entered the site and created a form. Informed an email receipt, only I'm not receiving an urgent need to know of a report if any users answered me or something as it is about an event that will take place on March 18, now. Please help me. The established form of ID is 50686898455677

    Page URL:
    http://www.eteknovared.com.br/etekfireeye.html

    JotForm site hello and
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 16, 2015 at 05:44 PM

    You build that form on a guest account, please let me know, however I can see you have another account username: etek (etekn******d@etek******d.com.br), so I just moved the form to that account.

    The form is sending emails to g******pi@etek******d.com.br which is not in our bounce list. The email alerts are properly configured. Please check the guides below to avoid further issues.

    Setting Up Email Notifications How to setup email alerts to prevent email bouncing related issues