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    Error message when trying to test Authorize.Net form

    Asked by StarryNightPrograms on March 16, 2015 at 04:27 PM

    Error message when trying to test payment system on form - auth.net integration came out fine

    Everything else about auth.net, and every other platform that we have integrated auth.net with, has worked fine. 

    What is the problem with Jotform, you think?

    Even Jotform told me that the integration with the API and transaction key was tested and fine. 


    Thanks for your help.

    Page URL:

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    JotForm Support

    Answered by Mike on March 16, 2015 at 06:43 PM

    Thank you for contacting us.

    The next error usually means that your Authorize.Net Transaction Key is not valid. 

    Error during transaction
    This transaction cannot be accepted.

    However, it might not be the case if you successfully test the integration. I have also tried to reproduce the error on a cloned version of your form, but the form worked correctly.

    I would like to suggest contacting Authorize.Net Support to see if they can check this from their side.

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    JotForm Support

    Answered by Mike on March 16, 2015 at 06:48 PM

    I have probably misunderstood the issue there. Your form should be actually fine since the "Test Integration" button shows positive result.

    If you would like to test the form you might consider using Developer's account with Sandbox mode on your Authorize.net form.

    How to Test Authorize.net Payment Tool on Sandbox Mode?

    Thank you.

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    Answered by redpalm on September 02, 2015 at 08:02 AM

    Hmmm.. not helpful.  I'm having the same issue.


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    Answered by Sammy on September 02, 2015 at 12:25 PM

    I have tested the form on your end using my debit card, and it has actually been debited correctly without raising the mentioned error, here is a screenshot of the successful transaction

    Kindly add you form link to the src tag of you embedded iframe then test the form again

    src="//www.jotformpro.com/form/50284834648968" allowtransparency="true" name="50284834648968" id="50284834648968" style="width: 100%; border: medium none; height: 1482px; min-height: 300px;" scrolling="no">

    Please let us know of the outcome