What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to have auto save data on the form

    Asked by kauseway on March 16, 2015 at 04:34 PM

    So I have a pretty long form. If someone messes up their credit card information everything is lost and they have to retype it. Is there a way for it to not erase  all the data entered?

     

    http://form.jotformpro.com/form/50005155818954

    Page URL:
    http://form.jotformpro.com/form/50005155818954

    long form credit card save autofill continue
  • Profile Image
    JotForm Support

    Answered by jonathan on March 16, 2015 at 06:38 PM

    I recommend enabling the Autofill Feature of the form to be able to auto save the data on the long form.

    user guide: -How-to-Enable-Auto-Fill-Feature

     

    Hope this help. Please let us know if further assistance is needed.

    Thanks.

     

  • Profile Image

    Answered by kauseway on March 19, 2015 at 03:22 PM

    Thanks I tried that. The only issue is we are using a form before this that pass information into it. I already have issues with people going back to redo the form and this second form is holding old data. This seems to make it worse.  It wont update with new data being passed to it from the first form.  Any work around for this or do I just need to turn off saving data on the browser?

  • Profile Image
    JotForm Support

    Answered by david on March 19, 2015 at 06:40 PM

    For a more permanent solution, you could include an edit link in t he autoresponder:

    http://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

    This will allow your users to return to the form to make corrections at any time.

    Keep in mind, this will allow them to also go back and edit the data even if it was properly entered.

    Browser settings shouldn't matter since they are specific to each computer.