How to have auto save data on the form

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    kauseway
    Asked on March 16, 2015 at 04:34 PM

    So I have a pretty long form. If someone messes up their credit card information everything is lost and they have to retype it. Is there a way for it to not erase  all the data entered?

     

    http://form.jotformpro.com/form/50005155818954

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    jonathan
    Answered on March 16, 2015 at 06:38 PM

    I recommend enabling the Autofill Feature of the form to be able to auto save the data on the long form.

    user guide: -How-to-Enable-Auto-Fill-Feature

     

    Hope this help. Please let us know if further assistance is needed.

    Thanks.

     

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    kauseway
    Answered on March 19, 2015 at 03:22 PM

    Thanks I tried that. The only issue is we are using a form before this that pass information into it. I already have issues with people going back to redo the form and this second form is holding old data. This seems to make it worse.  It wont update with new data being passed to it from the first form.  Any work around for this or do I just need to turn off saving data on the browser?

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    david
    Answered on March 19, 2015 at 06:40 PM

    For a more permanent solution, you could include an edit link in t he autoresponder:

    http://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

    This will allow your users to return to the form to make corrections at any time.

    Keep in mind, this will allow them to also go back and edit the data even if it was properly entered.

    Browser settings shouldn't matter since they are specific to each computer.