What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Fillable PDF tool: After creating and saving PDF I am presented with the error about file format

    Asked by GarvanFlow on March 16, 2015 at 04:57 PM


    I'm trying to create a pdf from the following form and I keep getting an error that there is a problem with the file format



    I can create pdf from other forms but not this one





    Page URL:

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    Answered by Ben on March 16, 2015 at 05:05 PM

    Thank you for reporting this Rob.

    I have just tried and got the error as well.

    I will raise this to our developers so that they can see what might be the cause of this and help you resolve it.

    As soon as there is any news in regards to this we will update you through this thread.

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    JotForm Support

    Answered by mustafa on March 17, 2015 at 06:32 AM


    Thanks for heads up, while investigating your issue i found a bug and it is fixed now. You can download your PDF form now. Sorry for the problem.