What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Old Theme is interfering with an added new theme

    Asked by ccureslife on March 16, 2015 at 05:07 PM

    I had the pastel theme on all my forms. It will let me add a new theme to my form but it still shows the pastel theme  when I'm editing the page. It's throwing me off when I'm editing the page. I tried to go to preferences and reset the theme and take out the CSS but it still isn't working.

    The form is showing the new theme but the screenshot I added is what my edit screen looks like.

     

     

    Page URL:
    http://www.jotform.com//?formID=31436155804956#

    Screenshot
    pastel theme form background form theme
  • Profile Image
    JotForm Support

    Answered by Mike on March 16, 2015 at 07:51 PM

    Thank you for contacting us.

    There is an old background specified via Preferences, so it seems to be conflicting with the current form image background.

    Please remove the next Background to see if that helps.

    If you need any further assistance, please let us know.

  • Profile Image

    Answered by ccureslife on March 17, 2015 at 11:32 AM

    ok, i just removed the background but it didn't make a difference.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 17, 2015 at 01:09 PM

    Hello ccureslife,

    I did check your form in editor and removing the background does seems to have resolved the issue. It does not seems to display the pastel theme anymore. Please check the screenshot below :

     

    Do you continue to see the pastel theme? I would suggest you to please clear your browser cache and then load the form again in editor. The following guide should help you clear browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache 

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by ccureslife on March 17, 2015 at 02:44 PM

    Yep! That fixed it! Thanks!