What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    sending auto responses using Facebook integration

    Asked by mathquiz on October 28, 2011 at 07:13 PM

    I have created a form that requests peoples Facebook data. I also want to make autoresponses, but I am stuckwith asking their email on the for along with thier name (to use for the autoresponse). I would love if I had more control over Facebook data such as sending autoresponses and creating conditions for info collected through Facebook.

    I use fit forms and autoresponse iwant to COMBINE the two.

  • Profile Image
    JotForm Support

    Answered by mliz on October 28, 2011 at 11:29 PM

    Have you tried using jotform fit forms?  This allows you collect certain information from your clients' Facebook profiles (i.e. name, email, etc) with their permission so that you will no longer need to include fields like Name, Birthday, and others in your JotForm form.  As for the autoresponse you can make use of the autoresponder email feature of JotForm. It would be great if you can post the facebook url where the form is added so that we can do a further check on conditions setup.


  • Profile Image

    Answered by mathquiz on October 28, 2011 at 11:31 PM

    the previos answer is not helpful.

  • Profile Image
    JotForm Support

    Answered by mliz on October 29, 2011 at 01:21 AM

    Sorry about that I did not notice that this advise was already given by my colleague in your previous post. Facebook data gathered using fitform is processed from the backend and gets directly to your submissions or email notification. Since there are no fields added in the form for these entries it would not be possible to create conditions and set up autoresponder in the form.

    Another way of integration with facebook is using the custom iframe. However unlike fitforms you will need to create fields in your form for users to enter their email address, name, birth date, etc. With this approach the autoresponder email and conditions can be used.

    Hope this helps.