- mulvincAsked on March 17, 2015 at 08:22 AM
I was very excited to see the new functionality of creating fillable PDF forms. That was one feature I missed coming over from FormsCentral.
I just tested the PDF form creator, and while it created a PDF form, Acrobat Reader XI can't open them. I get this error:
"Adobe Reader could not open 'Community_Connections_2014_Letter_of_Intent.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded."
I tried it from the fillable PDF Form Creator page, and from the My Forms page. Neither worked.
Did I miss a step?
- JotForm SupportEltonCrisAnswered on March 17, 2015 at 10:51 AM
Thanks for reporting it here. Our developers are continuously enhancing the PDF creator until today so it possible that something might have been broken during the time you have downloaded the PDF. May I suggest to try it again this time as I can confirmed that the PDFs are now working. Otherwise if you continue to encounter the same problem, let us know so we can forward it to our developers.
Thanks and apologies for the inconveniences caused.
- mulvincAnswered on March 17, 2015 at 11:17 AM
I just tried it again by creating a new PDF of my form. I received the same error:
"Adobe Reader could not open 'Community_Connections_2014_Letter_of_Intent.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."
I'm using Acrobat Reader XI. I've tried from different browsers, but nothing works.
- JotForm Support ManagerJeanetteAnswered on March 17, 2015 at 12:23 PM
The Fillable creator works well Adobe Reader, so far version 9 and Foxit software have been tested successfully. Basically it is possible to submit using full featured PDF reader - one that allows PDF scripting.
Our developers are working hard in debugging our PDF creator. Let us make some tests and we will get back to you if this must be escalated or if we have further suggestions for you.
- JotForm SupportEltonCrisAnswered on March 17, 2015 at 12:51 PM
I was able to reproduce the problem when testing out your form. I see similar error you mentioned when I opened your form PDF.
It seems form specific. I believe it is related with the conversion file size limit but I am not sure until our developer confirms. I have now raised this to our developers for a resolution.
- mulvincAnswered on March 17, 2015 at 12:56 PM
I'm glad it wasn't just me :)
Let me know if there is something I need to do to adjust the file size with the graphics or dividers we're using.
- strattonsAnswered on March 17, 2015 at 01:03 PM
I suspect it has to do with "throttling" on the server CPU process or available memory (RAM, etc) which creates the PDF form, instead of size. I suspect some 'conversions' are more complex, requiring too much RAM or CPU time.
- mulvincAnswered on March 17, 2015 at 01:05 PM
Is that server on my end (i.e., my company's internal server)? Or elsewhere?
- strattonsAnswered on March 17, 2015 at 01:11 PM
JotForm's server. I did some testing and can output various file sizes which work, AFTER I deleted several FIELDS.. but that was kinda random.. hence, the "resource" issue, more than just size.
Sadly, for now, I will just email the link to the form which seems to work otherwise, since the PDF isn't happily being exported..
- JotForm SupportjonathanAnswered on March 17, 2015 at 03:08 PM
Our colleague EltonCris had already submitted a bug ticker report to our higher team support regarding the issue. Our dev will respond to this thread as soon as they have update on the status.
We will let you know here.
Thank you also for sharing more details. May I also suggest you create a separate post if you have encountered issue using the new JotForm Fillable PDF creator.
You can use this link http://www.jotform.com/contact/
- VP of ProductmustafaAnswered on March 17, 2015 at 05:39 PM
Your PDF forms should be working fine now, thanks for your patience and feedbacks.
- WildThayneAnswered on April 01, 2015 at 05:58 PM
I just tried to download my first pdf form http://screencast.com/t/QLsfwgNJvn - got the same error - it is an extensive form I guess in that it has many fields, but nothing compiicated. Is there any fix?
This is the form : https://secure.jotformpro.com/form/50906679504967