The data download is not accurately reflecting many users input.

  • Profile Image
    kelvanator
    Asked on October 28, 2011 at 10:12 PM

    Hi,

    I've saved every emailed returned survey; however, the csv or excel downloads are not complete.

    Please advise as I am about to have another 30 or so folks filling out a survey and I need accurate data.

    If you cannot navigate directly to the page, then go to:

    http://woodenshoeproductions.info/    PW: makemusic

    then go to survey page

     

    Thanks so much,

     

    K R VanBuskirk

  • Profile Image
    fxr
    Answered on October 29, 2011 at 02:31 AM

    Hello, KR 

    Can you try changing the script embed code to use the www.jotform.com/fom/[form_id] naming format instead of the one you are currently using: form.jotform.com/fom/[form_id] ?

    Let us know if that help or if your issue persists.

    Are you able to recreate the problem easiy enough? (with new form data)

     

    Thanks for your patience.