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    Receiving wrong information on email notification

    Asked by Lisa  on March 17, 2015 at 10:05 AM

    Hi there - I've currently got two main forms in use: one is for a pre-session survey ("Getting to Know You") and one is for a feedback survey ("Your Thoughts Pretty Please") once they have completed working with me.  The first form I built was the latter - and I cloned this to create the intro survey.  Every time I have a new client fill in "Getting to Know You" - I always receive an email with a partially filled out "Your Thoughts Pretty Please" survey, usually with the first two and the very last questions filled out and nothing else.  Then I receive the "Getting to Know You" survey.  

    My main concern is that my clients are seeing this glitch.  Any thoughts?

    Many thanks!

    Lisa Tait

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    Answered by KadeJM on March 17, 2015 at 11:55 AM

    To my understanding you are trying to figure out why your form appears to be sending you the wrong information.

    If I am understanding you correctly based on what you've said above I think you mean that "Getting to Know You" was created second and "Your Thoughts Pretty Please" was created first. Is that correct or did I mix that up?

    Anyhow, with your email notifications I noticed you have the same two email notifications set up. Your setup for each is different and I am thinking that this might be what you are noticing.

    The first one is blank with the subject as New Submission and the Form Title.

    Whereas in the second one you have the subject set for Client Feedback Survey.