What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form stuck when I submit my payment form with Authorize

    Asked by unamsanantonio on March 17, 2015 at 12:55 PM

    I have used the integration tool and have verified that it is successful with the "test integration button", why does my form stay stuck once I submit the payment?


    We use authorized.net

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    JotForm Support

    Answered by Kiran on March 17, 2015 at 03:00 PM

    As I tried to submit your JotForm (http://www.jotformpro.com/form/50754033703953) I was able to submit normally. However, I receive an error message that the credit card information is invalid since I use test credit card number. Also, I have cloned your JotForm to my account and I was able to submit the form without an issues after enabling sandbox mode. I've cleared your form caches from my end. Could you try clearing the browser cache to see if that helps. Please follow the steps provided in the guide below to clear the cache.


    Please get back to us if the issue still persists. We will be happy to help. Thank you!