What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I'm not sure what you meant by anonymous user, are you referring to the owner of the account or the person who is filling out the form? Anyone could fill out your form, it would be up to you if you would like to get identifiable information like name or email address.
Do let us know if I misunderstood your concern.