Fillable PDF: Corrupted PDFs caused by Allow Other option on CheckBoxes/RadioButtons

  • andy492
    Asked on March 17, 2015 at 1:33 PM

    Hi - I was able to create PDF versions of my forms as recently as last week. Now somehow, when I go to create the PDF form, a 50b document is created (not even 1kb) and Adobe Acrobat and Reader both say it is not a valid PDF document.

    I just saw the promotions about how PDF creation is available, but suddenly the function isn't working in our account.

    Jotform Thread 534950 Screenshot
    Page URL: https://www.media-services.com/payrollforms/service-schedule-commercials-2/
  • Mike
    Replied on March 17, 2015 at 3:47 PM

    Thank you for contacting us.

    According to my tests, the issue is caused by enabled Allow Other option on a form Check Box field. We will need to fix the PDF builder to handle the Allow Other option on Check Boxes and Radio Buttons.

    Fillable PDF: Corrupted PDFs caused by Allow Other option on CheckBoxes/RadioButtons Image 1 Screenshot 20

    The issue has been escalated to our Development Team. In the meantime, you might consider disabling the Allow Other option to be able to generate the fillable PDF.

    We will let you know once the issue is fixed.

  • Mustafa VP of Product
    Replied on March 17, 2015 at 5:33 PM

    Hi,

    Sorry for the problem caused, i just made a fix and your PDF form seems fine now. Thanks for your quick feedback, i really appreciate it.

     

    Kindest regards.