What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by DiscoverSoccer on March 17, 2015 at 01:37 PM

    Paypal is not acception the paypal # and paypal is asking for an email associated with the account.  Is this a jotform issue or a paypal issue?  Can youhelp?

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    JotForm Support Manager

    Answered by Jeanette on March 17, 2015 at 03:28 PM

    In order to integrate the form with paypal, you must input an email address. Otherwise it won't let you to integrate the form.

    If you have further questions regarding to this issues, we are here to listen.

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    Answered by synanogue on May 06, 2015 at 10:15 AM

    I have an email address associated with the form, but it still gives error about invalid email address of the byer.
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    JotForm Support

    Answered by ashwin_d on May 06, 2015 at 11:22 AM

    Hello synanogue,

    I have moved your question to a new thread and you will be answered here:  http://www.jotform.com/answers/565030 

    Thank you!