What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I cannot select the email option in "recipient email".

    Asked by Countrywatch on March 17, 2015 at 02:12 PM

    I cannot select the email option in "recipient email". It is blank. As such I cannot sen out auto mail to my form fill clients. Please assist!

    This is a re-post of a comment on Setting Up an Autoresponder Email

  • Profile Image
    JotForm Support

    Answered by Kiran on March 17, 2015 at 04:16 PM

    This is because of not having field labels on your JotForm. The form labels are the one that helps you in identifying the field name.

    Please see if you can add the form labels to your JotForm for identifying the fields or you may place the field label temporarily for email field and then choose the right field from the list of recipient email field. Once the form is saved, you can remove the label.

    Hope this information helps. Let us know if you need any further assistance. We will be happy to help.


  • Profile Image

    Answered by nywinespotting on January 24, 2017 at 09:50 AM

    Is the form label different from the question? I don't see any options at all that are called "field label" and I am having the same problem with blank selection options.
  • Profile Image
    JotForm Support

    Answered by Kiran on January 24, 2017 at 11:39 AM


    Your question is moved to a separate thread and shall be addressed there shortly. Please follow the link below:


    Thank you!