I cannot cancel our subscription

  • ppada
    Asked on March 17, 2015 at 2:17 PM

    It says that I need to contact support.

  • BJoanna
    Replied on March 17, 2015 at 4:28 PM

    Your account is currently Premium. If you want to downgrade it to Free, please follow next steps. 

    1. Click on the Profile icon in the upper right.

    2. Select "Account".

    3. Select "Billing" from the left panel.

    4. Select "Switch Plan" on the free account option.

    I cannot cancel our subscription Image 1 Screenshot 20

    Hope this will help.