What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Archived forms show up in sub-users accounts without any difference from non archived forms

    Asked by JessicaFreking on March 17, 2015 at 02:55 PM

    Viewing forms as an added 'User with Full Access' can see forms that have been moved to Archive without knowing they were archived.  How can users distinguish if forms are Archived or not.

    Also, I can't move forms to the Archive folder, how can that be done?


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    Answered by Carina on March 17, 2015 at 04:51 PM

    You are right, sub-users can access archived forms without any difference from non archived forms:

    I will forward a feature request so our developers can consider a future implementation of this feature.

    You will be contacted if they decide accordingly. 

    In order to archive forms select the form > more > archive:

    Let us know if we can assist you further.   

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    Answered by salesoperations on March 17, 2015 at 04:57 PM

    Added users cannot Archive, either.  The main account can archive according to your directions but a sub-user only gets this:



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    Answered by jenna218 on June 17, 2015 at 06:32 AM

    I am having this same problem - I archive the forms that the company no longer uses, but all of my colleagues who are set up as sub-users still see the forms in their main folder. As per "salesoperations" comment, they also do not have the option to archive from their side.

    Ideally, the forms would archive for all users when the main account user archives it. Has this been updated as yet?

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    JotForm Support

    Answered by ashwin_d on June 17, 2015 at 07:44 AM

    Hello jenna218,

    This issue is already reported to our back end team and one of our developer is already looking into this issue. We will get back to you as soon as we have any update from them.

    Thank you!