What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form disappears after few seconds in Firefox & IE.

    Asked by alertheating on March 17, 2015 at 08:15 PM

    Why do I see the form when I refresh the page but then it disappears? It happens in Firefox and IE, not Chrome.

    http://www.ruudfurnaceairconditioner.com/free-furnace-ac-quote.htm

     

     

    Page URL:
    http://www.ruudfurnaceairconditioner.com/free-furnace-ac-quote.htm

    form disappears disappears refresh
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 18, 2015 at 12:40 AM

    Hello alertheating,

    I'm sorry for the trouble caused to you.

    I did check your web page where you have embedded your form and I am able to replicate the issue you are having. The form is displayed for few seconds and then disappears.

    I am not sure why but the height of the form is automatically getting reset in firefox. Upon checking, I found that you have embedded your form with its iFrame embed code.

    I would suggest you to re-embed your form using its iFrame embed code without the script code. Please use the following iFrame embed code highlighted in green color and exclude the script code highlighted in red color:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotform.us/form/50726862407155" frameborder="0" style="width:100%; height:816px; border:none;" scrolling="no"></iframe>

    <script type="text/javascript">window.handleIFrameMessage = function(e) {var args = e.data.split(":");var iframe = document.getElementById("JotFormIFrame");if (!iframe)return;switch (args[0]) {case "scrollIntoView":iframe.scrollIntoView();break;case "setHeight":iframe.style.height = args[1] + "px";break;case "collapseErrorPage":if (iframe.clientHeight > window.innerHeight) {iframe.style.height = window.innerHeight + "px";}break;case "reloadPage":window.location.reload();break;}};if (window.addEventListener) {window.addEventListener("message", handleIFrameMessage, false);} else if (window.attachEvent) {window.attachEvent("onmessage", handleIFrameMessage);}</script>

    Do try the above embed code and get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by alertheating on March 21, 2015 at 07:36 PM

    Looks good, thank you!

  • Profile Image

    Answered by Ben on March 22, 2015 at 06:39 AM

    Great to hear that it worked for you and in my colleague's name you are welcome. :)

    Please do let us know if there is anything else that we can assist you with.