What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgrade Pricing

    Asked by graemeknight on March 18, 2015 at 12:55 AM

    Hi, I want to downgrade to 'Starter', and I have selected downgrade to 'Starter', but it still says that it is set at 'Premium', although it did indicate that it was scheduled to change manually.  When does it change?

    Thanks for a great service!





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    Answered by Shadae on March 18, 2015 at 10:11 AM

    Hi Graeme,

    After reviewing your account, I am seeing that you have your payments through PayPal, as such you would need to cancel your subscription directly on PayPal. Please follow the steps below:

    (1) Login to your Paypal Account

    (2) Find the latest payment you have made to JotForm

    (3) Click the subscription number for that transaction

    (4) Click on the "Cancel Subscription" button.

    I hope this helps, please inform us if you need further assistance.

    Thank you for using JotForm!