I upgraded my account so why is still it telling me that I am over quota and should upgrade?

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    askcas
    Asked on March 18, 2015 at 09:40 AM
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    david
    Answered on March 18, 2015 at 12:19 PM

    Hi,

    My apologies, you have indeed purchased a "Premium" subscription but it was not properly applied to your account.  I manually updated your subscription to reflect your JotForm username and re-applied it.  When I checked your account, it now shows as "Premium".  Your forms and such should now be active again as well.

    Let us know if there is anything else we can help you with or if you have any further questions and we will be happy to assist you.

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    askcas
    Answered on March 18, 2015 at 02:27 PM

    Thanks so much!!! 

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    david
    Answered on March 18, 2015 at 03:36 PM

    You are very welcome!  Sorry again that occurred, our system sometimes receives and "Undefined" username for subscriptions and we need to manually update them.  Let us know know if there is anything else we can do for you and we will be happy to help.