What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I upgraded my account so why is still it telling me that I am over quota and should upgrade?

    Asked by askcas on March 18, 2015 at 09:40 AM

    I upgraded on March 11th. 

    Screenshot
    my account upgraded upgraded my account and
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    JotForm Support

    Answered by david on March 18, 2015 at 12:19 PM

    Hi,

    My apologies, you have indeed purchased a "Premium" subscription but it was not properly applied to your account.  I manually updated your subscription to reflect your JotForm username and re-applied it.  When I checked your account, it now shows as "Premium".  Your forms and such should now be active again as well.

    Let us know if there is anything else we can help you with or if you have any further questions and we will be happy to assist you.

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    Answered by askcas on March 18, 2015 at 02:27 PM

    Thanks so much!!! 

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    JotForm Support

    Answered by david on March 18, 2015 at 03:36 PM

    You are very welcome!  Sorry again that occurred, our system sometimes receives and "Undefined" username for subscriptions and we need to manually update them.  Let us know know if there is anything else we can do for you and we will be happy to help.