Paypal not totaling correctly

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    mastermindspi
    Asked on August 26, 2010 at 10:19 AM

    When I change the prices on the form, and the form is submitted, Paypal is not correctly totaling my line items as the prices are not updating.

     

    For example, I change a product from $50 to $100, and I fill out the form saying I want to order 2. The Jotform updates correctly, but when I am redirected to Paypal it says to please enter infromation for a payment of $100 (2@50) instead of 200 (2@100)

     

    Please help.

    Thank you - Greg

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    aytekin
    Answered on August 26, 2010 at 12:29 PM
    Can you let us know the URL of the form? I checked your account but non of your forms had quantity option.
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    mastermindspi
    Answered on August 26, 2010 at 03:07 PM

    Here is the form I'm trying to fix - http://www.jotform.com/jsform/83043629272

    Sorry, I may have worded it wrong. You're right someone wouldn't be ordering quantities. Essentially the pricing on the form is being updated but then when they are confirming the order the price that shows up isn't updated.

     

    Ex - Product A has been changed to $50, it used to be $30. When I click "Submit" I am taken to a page that says that I am now being charged $30, but I need that to reflect the updated pricing of $50.

    Thank you

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    aytekin
    Answered on August 27, 2010 at 03:06 AM

    I think you only changed the form source code to $50. You must update the price on the form builder as well. As you can see you do not have any $50 options:

    http://www.jotform.com/form/83043629272

     

    Make sure to do the price changes on the JotForm end as well.

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    mastermindspi
    Answered on August 27, 2010 at 09:50 AM

    Okay, I have done the price changes on the form and was using examples so to illustrate what the problem is but this is not translating well.

    1. The pricing on the form is correct now.The pricing you see reflected is correct.

    2. When I hit submit, I am taken to a Paypal Landing page.On the Paypal landing page, the prices are not reflected as updated. The old prices pop up and instruct the buyer to pay the old pricing. 

    I hope this is more clear. Please just disregard the examples as they are examples and not meant to be indicative of the exact pricing they are just meant to illustrate the problem when someone is taken to the landing page after hitting submit.

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    aytekin
    Answered on August 31, 2010 at 01:02 AM

    I am asking this again but I have to make sure: Have you updated the form code on your site after making the latest changes?

     

    I just tested your form:

    http://www.jotform.com/form/83043629272

    I selected the $30 option on the form and when I am redirected to PayPal I am asked to pay $30. So, it looks correct.