What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Text does entered into fields does not show in FireFox but does in other browsers

    Asked by stagpartyljubljana on March 18, 2015 at 10:56 AM

    The form on my webpage is useless if it's open in Firefox. You can't write in the form. I'm using Os X. Link > http://bit.ly/19zwQRQ

    Anyone knows how to fix that? :)

    Page URL:
    http://bit.ly/19zwQRQ

    in open href form on
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    Answered by stagpartyljubljana on March 18, 2015 at 11:39 AM

    I'm using the new Firefox > 36.0.1

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    JotForm Support

    Answered by david on March 18, 2015 at 02:24 PM

    Hi,

    I tested a cloned version of your form and indeed, I am unable to see the text entered into fields.  I tried removing the theme applied, changing font colors in the builder and designer, as well as injecting CSS to change the color to see if I could get the text to show and nothing worked.

    The text is indeed being entered into the field, as I am able to copy what is entered.  I have forwarded this to our development team to have a look.  No matter what I have tried the text does not seem to show in FireFox.

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    JotForm Support

    Answered by TitusN on March 19, 2015 at 02:09 AM

    Hello, 

    I looked at your .form-textbox stylesheet at it appears you have the following settings: 

        padding-top: 20px

        height: 20px

    This simply means that the text you will type in will be pushed 20px below - and since the input box height is 20px, the text - as it is being typed, overflows out of view beneath the input box: 

    Most browsers will correct this behavior, but not all of them - and not all versions. 

    To correct this universally, add the following CSS code through your CSS tab on the form designer:

        .form-textbox {

         padding: 0px 10px;

        height: 42px;

        }

    Try out this copy of your form: http://form.jotformpro.com/form/50771214308954

    Please let us know if we can help further. 

    Cheers!

  • Profile Image

    Answered by stagpartyljubljana on March 19, 2015 at 06:05 AM

    Wow, thank you! You are awesome!

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    JotForm Support

    Answered by ashwin_d on March 19, 2015 at 10:10 AM

    Hello stagpartyljubljana,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!