What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to receive an alert on my e-mail when there is a submission?

    Asked by onboarding2025 on March 18, 2015 at 12:30 PM

    I used to receive an alert or an e-mail to my e-mail address when someone had typed in a submission. I am no longer receiving it. Don't know what I can do to continue receiving it.

    Thanks,

    Aimee

    receive thanks OR receiving
  • Profile Image
    JotForm Support

    Answered by BJoanna on March 18, 2015 at 02:33 PM

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should be receiving the submission emails without any problem. 

     

    I tested your form and I check our email log and found that submission email was sent successfully. Please check the log below:

    Seems that there were some failed submissions. Probably it was just temporarily problem with your Email address. Could you please check and confirm if you have received the submission email or not?

    Let us know if you need further assistance.