What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have been trying to get the background to be transparent but it is coming into Xara with a white background.

    Asked by KPetroff on March 18, 2015 at 01:22 PM

    I have followed the tutorial but it still brings the form into Xara Web Designer 10 Pro with a white background. The setting / preferences say it should be transparent but it is not. Am I missing a step?

    Page URL:
    zzlocal-testsite.magix.net/firehousepizza

    xara form background transparent
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    JotForm Support

    Answered by Mike on March 18, 2015 at 04:08 PM

    Thank you for contacting us.

    Are you referring to the Contact Us form or some other one?

    http://zzlocal-testsite.magix.net/firehousepizza/contact%20us.htm

    We are looking forward to hearing back from you.

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    Answered by Karen on March 18, 2015 at 04:25 PM

    The contact us form, yes.

     

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    JotForm Support

    Answered by Mike on March 18, 2015 at 05:47 PM

    You will need to clear the backgrounds via Designer, and then set the transparent background in form Preferences. Please take a look at the following animation.

    If you need any further assistance on this, please let us know.

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    Answered by KPetroff on March 19, 2015 at 03:08 PM

    I went back in and did the tutorial...step by step...I still have a white background coming in. PLUS the background is too wide now when I am inserting the form. I don't know how to get that back to inserting the correct size.

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    JotForm Support

    Answered by Mike on March 19, 2015 at 04:23 PM

    Can you please provide us with a form link in question? So, we will be able to check the form from our side.

    Thank you.

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    Answered by KPetroff on March 19, 2015 at 04:32 PM
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    JotForm Support

    Answered by Mike on March 19, 2015 at 05:51 PM

    The issue was caused by Form Designer's Supernova theme, so I have added the next CSS to fix this.

    .supernova {
    background-color: transparent;
    }

    You should see the transparent background now. Thank you.

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    Answered by Karen on March 20, 2015 at 01:17 PM

    Worked, Thanks!!!!!

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    Answered by Ben on March 20, 2015 at 02:34 PM

    Great to hear that Karen.

    Do let us know if you need our assistance in the future as well and we would be happy to assist.