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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Merchant country unsupported error using PayPal

    Asked by theartisticgallery on March 18, 2015 at 01:24 PM
    Hi, some users are trying to send payments from the United States but appears the error that I am attaching with a screenshot Where is the problem ? my account is entitled to receive payments from all over the world . Thank you very much. Sincerely Yours
    Page URL:

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    JotForm Support

    Answered by Kiran on March 18, 2015 at 04:22 PM

    I see that you are using PayPal Website Payments Pro account for receiving payments. Please be noted that website payments is supported only from US, UK and Canada. As I check your account it seems that you are located in Italy. If your PayPal Pro account is outside of any of these three countries, it is not possible to receive payments using this method. You'll need to consider other payment tools available. 

    Hope this information helps!

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    Answered by deakintezet on August 16, 2016 at 07:48 AM

    I use PayPal Pro as well from Hungary and did not and get this kind of message before. One of my clients mentioned me the first time but other clients used it without any problem... This is the link of the form: https://form.jotform.com/53384462825966
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    JotForm Support

    Answered by Kiran on August 16, 2016 at 10:09 AM


    Your question is moved to a separate thread and shall be addressed there shortly.


    Thank you!