What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    FormsCentral forms inporting to wrong JotForm account

    Asked by AllOurBabies on March 18, 2015 at 02:33 PM

    Hi there,

    I have two JotForm accounts, and I am trying to import specific forms from my FormsCentral account to each account. One JotForm account has the same email address as my FormsCentral account and one account has a different email address. When I log into the JotForm account with a different email address and try to import the forms from my FormsCentral account, I get the email that says "We are importing your forms" but then they all get imported into the JotForm account with the same email address as the FormsCentral account, even though that is not the account I am logged into when I use the import command. Now I have 3 copies of every form in that account and can't get any of them to import into the JotForm account with the different email address. Help please!

    jotform account FormsCentral different email
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    JotForm Support

    Answered by Mike on March 18, 2015 at 06:00 PM

    Thank you for contacting us.

    Please try to open the migration page in private (incognito mode) browser tab and list your new account email address. It should associate the migration process with mentioned JotForm account email address.

    https://www.jotform.com/adobe-formscentral-alternative/

    If this does not work for you, please let us know.

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    Answered by AllOurBabies on March 19, 2015 at 02:04 PM

    Thanks for the suggestion, but this didn't change anything - they are still only importing to the Jotform account that has the same email address as the FormsCentral account, even though I get the confirmation to the other email address that they will be imported there.

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    JotForm Support

    Answered by Mike on March 19, 2015 at 03:26 PM

    In this case we can manually transfer the forms from your second account to this one. Please provide us with a list of the form IDs. Then, we will be able to move these forms.

    Thank you.

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    JotForm Support

    Answered by Mike on March 23, 2015 at 06:56 PM

    Thank you! Form IDs are:

    50625321685252
    50625160750246
    50625399250255
    50625504545250
    50625237172249

    Mentioned forms have been moved to the AllOurBabies account.

    Please feel free to contact us if you need any further assistance.