Submitted forms not being transferred to Google Spreadsheet

  • Profile Image
    Asked on March 18, 2015 at 02:40 PM

    Until this morning, JOT forms submitted to our account were automatically transferred to a Google drive. While the JotForm interface shows connection to the Google drive, our submissions are no longer being transferred. The problem may have originated this morning, when a submitted form was emailed to a user account with the option to edit, as opposed as simply the "New Submission" subject line which has appeared on the 1,000+ submissions this far. Ever since, the "Edit" has appeared in the subject line of one other submission; the others submitted since this morning have the common "New Submission" subject line with no note of an "Edit" option, but are not being transferred to the Google drive.

  • Profile Image
    Answered on March 18, 2015 at 06:20 PM

    Thank you for contacting us.

    I have tried to reproduce the issue on a test form, but the Google Spreadsheet integration seems to be fine on my side.

    A bug report ticket has been attached to this thread and forwarded to our Development Team. We will let you know when we have any updates.

    In the meantime, you might consider re-do the Google Spreadsheet integration on your form. It will create a fresh spreadsheet with the current form responses.

  • Profile Image
    Answered on March 18, 2015 at 07:38 PM

    I have the same problem with a dev form this morning, worked fine the other day and now form submission not appearing in Google Drive, albeit Jotform Submissions has a record of the form response and Integrations shows Google Drive as being connected.


    sorry, my problem is not spreadsheet but that the PDFs files and attachments are not transferring to Google Drive
  • Profile Image
    Answered on March 24, 2015 at 06:47 PM


    We have recently made an upgrade on our integration which may have caused this problem. As those resulting issues were also fixed, could you please let us know if it still persists or not?

    All the best