Could not open the Fillable PDF document due to Adobe Acrobat applicaiton error

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    Asked on March 18, 2015 at 04:01 PM


    I was attempting to create a pdf form, as your new instructions said to do "How to use the Fillable PDF Form Create", but when i attempted to open the downloaded file,I received the following message from Adobe.  Is there a value that needs to be changed somewhere to enable this option.  I would like to begin using it.

    Thank you.

    JotForm Users are now able to export their forms to fillable PDFs, send it out to their intended recipients, and then their form responses will be saved in their JotForm account when someone submit the form. The PDF forms are also available offline and can be filled out on the go. You can read the results directly from the filled out PDFs.

    How to use the Fillable PDF Form Creator:
    1- Just create your form as you normally would. Select your form on the "My Forms" page, and from the "More" menu, select the "Create PDF Form" link. 2- Save PDF file to your computer. 3- Email it out to your intended recipients.
    How to get your PDF form submissions:
    1- From the "My Forms" page, under the "More" menu, select "View Submissions". 2- See your submissions, and if you want, export them in Excel, CSV or PDF formats.
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    Answered on March 18, 2015 at 07:23 PM

    From what I understand on the screenshot of thee error message you provided, it seems that your PDF application is not capable of writing to the PDF file. 

    Could it be you are using an Adobe Acrobat Reader only?

    I made a test using your jotform and I was able to download the Fillable PDF form and use the PDF Form itself to make offline submission.


    if you check your jotform Submission data, you can see my test submission on it.


    Please try checking your PDF application if it is capable of writing on the PDF document.

    If OK with you, you can also test the free application I used. It was the Foxit Reader from here.

    Please understand that JotForm do not provide any support to the application I mentioned and should not be liable also for any unintended issue it may caused. This is just my personal suggestion as I was able to use the application just fine so far.

    Another tip -- you can download/create the JotForm PDF form using the Create PDF button in your My Forms page.





    Hope this help. Please let us know if issue remains.


  • Profile Image
    Answered on March 18, 2015 at 08:50 PM

    Hi Jonathan,

    Thank you, I do have Adobe Acrobat, not just the reader and after I tried the same process this evening it did work, however, the pdf form doesn't look like my JOTFORM application.

    I realize you aren't able to provide support for Adobe, but do the graphics/photos in the designer area of Jotform (I had many embedded photos) to give ample descriptions of what was needed in the Jotform Profile page, get lost in the "saving as pdf" process?

    Do you suggest that I create a new "specifically designed for pdf format" profile page to keep the integrity of the photos in the "Text Area" sections of my form?

    Thanks, you guys are really doing a great job with Jotform!

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    Answered on March 18, 2015 at 10:35 PM

    I also was able to see the corrupt TEXT field and Image fields on the created PDF Form 

    Since it is a different issue, I created a separated thread for it here

    We will resolve the issue on that thread and I will submit that thread to our higher team support so that they can check and fix the mention issue.

    Please let us know if there are still issue opening and using the PDF Form as reported here.