My embedded JotForm on the website takes too long to completely load

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    Asked on March 18, 2015 at 05:06 PM



    The form shows only about 20 percent of it, then it takes about 15 seconds for the rest to load?

     Also, the phone number section, even though on the preview the masking works fine, in the website theres not masking, it types the numbers like this:




    where as in the preview it does it like it should:

    (111) 123-7943



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    Answered on March 18, 2015 at 08:08 PM

    I initially was able to reproduce the lag issue when viewing the jotform on your website.

    I found that it was due to the wrong URL link used for the background image used in the form.


    I have fixed the issue in the injected CSS code in your form that uses the wrong link to the image.

    Please checked again in your website if the loading issue still happens. As of this writing, I checked and could not reproduced it anymore.

    Just to be sure, clear also your browser's cache before testing/checking again.

    Let us know if the issue persist.



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    Answered on March 18, 2015 at 08:11 PM

    I forgot to mention that Phone number Input masked was also working when I test.




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    Answered on March 19, 2015 at 01:23 AM

    Yup, it works now. I kind of figure something was not loading due to my bar at the top getting stuck at 80 percent, but i couldnt figure out what was causing the issue. Thanks for your help! After this fix the masking is now functioning as well. :)

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    Answered on March 19, 2015 at 09:03 AM

    Hello nandox5,

    On behalf of my colleague, you are welcome.

    I am glad to know that your issue is resolved.

    Do get back to us if you have any questions.

    Thank you!