What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My embedded JotForm on the website takes too long to completely load

    Asked by nandox5 on March 18, 2015 at 05:06 PM

    Link: twelveoaksroofing.com

     

    The form shows only about 20 percent of it, then it takes about 15 seconds for the rest to load?

     Also, the phone number section, even though on the preview the masking works fine, in the website theres not masking, it types the numbers like this:

     

    213456768745

     

    where as in the preview it does it like it should:

    (111) 123-7943

     

     

    Page URL:
    twelveoaksroofing.com

    shows cms interlogy imag timed out loading
  • Profile Image
    JotForm Support

    Answered by jonathan on March 18, 2015 at 08:08 PM

    I initially was able to reproduce the lag issue when viewing the jotform on your website.

    I found that it was due to the wrong URL link used for the background image used in the form.

     

    I have fixed the issue in the injected CSS code in your form that uses the wrong link to the image.

    Please checked again in your website if the loading issue still happens. As of this writing, I checked and could not reproduced it anymore.

    Just to be sure, clear also your browser's cache before testing/checking again.

    Let us know if the issue persist.

    Thanks.

     

  • Profile Image
    JotForm Support

    Answered by jonathan on March 18, 2015 at 08:11 PM

    I forgot to mention that Phone number Input masked was also working when I test.

     

     

    Thanks.

  • Profile Image

    Answered by nandox5 on March 19, 2015 at 01:23 AM

    Yup, it works now. I kind of figure something was not loading due to my bar at the top getting stuck at 80 percent, but i couldnt figure out what was causing the issue. Thanks for your help! After this fix the masking is now functioning as well. :)

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 19, 2015 at 09:03 AM

    Hello nandox5,

    On behalf of my colleague, you are welcome.

    I am glad to know that your issue is resolved.

    Do get back to us if you have any questions.

    Thank you!