What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google Sheets Integration Issue

    Asked by Thinkbright on March 18, 2015 at 05:10 PM

    Hello Support Team,

     

    We've been having issues with you google sheets integration. Since yesterday two of our forms have "rebooted" meaning that they have been deleted and repopulated twice. This has caused some serios problems since we lost all other data not autofilled by jotforms. Could you please advise if this will be a constant or if it's just a one time thing?

     

    Thanks,

     

    Pablo Castellanos

    thanks hello all and google spreadsheet integration
  • Profile Image

    Answered by raul on March 18, 2015 at 07:54 PM

    Have you changed those forms recently? I mean did you add/remove any fields in them?
    If the form is modified the spreadsheet is updated accordingly to include or remove the fields also in the sheet.

    If this is not the case, please let us know which forms presented this issue so we can further investigate.
    Thank you.

  • Profile Image

    Answered by Thinkbright on March 18, 2015 at 08:05 PM

    Raul,

     

    Thanks for the answer. There were no changes done to the forms. Plus this happened to at least two of our forms. Here are the links:

    http://form.jotform.co/jsform/43566047572864

    http://form.jotform.co/jsform/43566107084859

     

     

     

  • Profile Image

    Answered by raul on March 18, 2015 at 09:24 PM

    Please try to recreate the integration by removing it from one of your forms and add it again.

    I've cleared your form's cache to make sure that this issue is not related to cache.

    Let us know if this works.
    Thank you.