Google Sheets Integration Issue

  • Profile Image
    Thinkbright
    Asked on March 18, 2015 at 05:10 PM

    Hello Support Team,

     

    We've been having issues with you google sheets integration. Since yesterday two of our forms have "rebooted" meaning that they have been deleted and repopulated twice. This has caused some serios problems since we lost all other data not autofilled by jotforms. Could you please advise if this will be a constant or if it's just a one time thing?

     

    Thanks,

     

    Pablo Castellanos

  • Profile Image
    raul
    Answered on March 18, 2015 at 07:54 PM

    Have you changed those forms recently? I mean did you add/remove any fields in them?
    If the form is modified the spreadsheet is updated accordingly to include or remove the fields also in the sheet.

    If this is not the case, please let us know which forms presented this issue so we can further investigate.
    Thank you.

  • Profile Image
    Thinkbright
    Answered on March 18, 2015 at 08:05 PM

    Raul,

     

    Thanks for the answer. There were no changes done to the forms. Plus this happened to at least two of our forms. Here are the links:

    http://form.jotform.co/jsform/43566047572864

    http://form.jotform.co/jsform/43566107084859

     

     

     

  • Profile Image
    raul
    Answered on March 18, 2015 at 09:24 PM

    Please try to recreate the integration by removing it from one of your forms and add it again.

    I've cleared your form's cache to make sure that this issue is not related to cache.

    Let us know if this works.
    Thank you.