Google Drive integration stops working after a while

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    munchie
    Asked on March 18, 2015 at 05:40 PM

    i create a new integration and it only works a short while.

     

  • Profile Image
    raul
    Answered on March 18, 2015 at 09:11 PM

    Please try to re-create the integration by removing it from your form.

    And add it again. Google has recently changed their user policy in their API that are causing issues for some users, recreating the integration should fix it.

    Let us know if the issue persists.
    Thanks.

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    matloftus
    Answered on March 18, 2015 at 09:23 PM

    We are experiencing the same issue and have re-integrated without resolution. See thread:

    http://www.jotform.com/answers/525025-Google-Drive-integration-location-folder-of-submission-are-in-the-drive-root-folder?entrymessage=10732640770

    I also note that munchie states they have created a new integration.

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    raul
    Answered on March 18, 2015 at 10:35 PM

    @matloftus

    From what I see on the mentioned thread you're referring to a different issue since you reported that your files are not being uploaded to the correct folder.

    Either way, please refer to your own thread to provide any updates regarding the issue you have as this allows us to prevent any confusion.

    Thank you.

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    matloftus
    Answered on March 19, 2015 at 12:29 AM

    Raul, if you read the thread you will see that we are now *also* suffering this issue (5th post, in reply to Jonathan's first thread).

    All of these threads seem to refer to this problem:

    http://www.jotform.com/answers/525025-Google-Drive-integration-location-folder-of-submission-are-in-the-drive-root-folder?entrymessage=10732640770

    http://www.jotform.com/answers/536102-Google-drive-stops-working-today

    http://www.jotform.com/answers/536101-Google-Drive-stops-working

    http://www.jotform.com/answers/535974-Google-Drive-integration-stops-working-after-a-while

    http://www.jotform.com/answers/535811-Google-Drive-Integration-stopped-working

     Cross-posting seems helpful in this case as on all threads Jotform support staff are asking for further information without escalating, and in many cases their queries have been answered on other threads.

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    matloftus
    Answered on March 19, 2015 at 12:41 AM

    After removing and recreating the integration, then performing some other edit on the form to enable the 'Save' button, then clicking 'Save', we see submissions propagating to Drive. I am not sure that this is a resolution as some posters mention that the integration works correctly initially then fails, but this information may be useful in diagnosis.

    I'd be interested to hear if other Jotform users having this problem have any luck with this method.

    Cross-posting to:

    http://www.jotform.com/answers/525025-Google-Drive-integration-location-folder-of-submission-are-in-the-drive-root-folder?entrymessage=10732640770

    http://www.jotform.com/answers/536102-Google-drive-stops-working-today

    http://www.jotform.com/answers/536101-Google-Drive-stops-working

    http://www.jotform.com/answers/535974-Google-Drive-integration-stops-working-after-a-while

    http://www.jotform.com/answers/535811-Google-Drive-Integration-stopped-working

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    Jan
    Answered on March 19, 2015 at 08:41 AM

    Thank you for sharing @matloftus.

    There is a possibility that the issue was resolved by re-integrating the Google Drive, since the original topic starter did not reply after Raul advised him to redo the integration. 

    Regards,

    Jan

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    alp_deniz
    Answered on March 24, 2015 at 01:11 PM

    The issue should be fixed. Please let us know if it still persists.

    Kind regards