Import Data App: "Import Submission Now" button does not proceed

Hi,

I tested this App few weeks ago and it was working properly but I tried for the last two days without succes even after clearing my browser cache and jotform cache.

After clicking sur the "get now button" I am stuck on the next screen the button "Import submission now" does not work at all the screen stay still.

Thanks for your help,

Regards,

Georges

Hi Georges,

Unfortunately, I was not able to replicate the problem.

I've tried the http://import.jotform.io/ on Google Chrome and Mozilla Firefox and I was able to proceed.

1. Google Chrome

2. Mozilla Firefox

Could you try the following:

1. Open a new tab and log in to your JotForm account.

2. Open again http://import.jotform.io/ and see if you can proceed.

Possible problems:

1. You have installed a plugin or extension in your browser the blocks the pop up window or modal page for the import app.

2. The browser's pop up blocker might be blocking this page source. See if you can temporarily disable it or add http://import.jotform.io/ to the unblock list.

Have you tried using other browsers and see if you are experiencing the same problem?

Do let us know if the suggested solutions above helped.

Thank you.

Hi Charlie,

With no specific change or apparent reason it is now working properly.

Sorry for the disturbance, thanks for your continuing support.

All my best to the team,

Georges

You're welcome and no worries, I'm glad that everything is already working good in your end.

If you needed any assistance again, please do not hesitate to contact us here, we'll be more than happy to help.

Kind regards.