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    Google Drive no longer works

    Asked by crsslo on March 18, 2015 at 08:36 PM

    We are having the same issue here.  Was working up until today.

     

    After reintegrating, we get a few successful submissions and then it stops working again.

     

    Please advise.

    google drive
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    JotForm Support

    Answered by jonathan on March 19, 2015 at 12:08 AM

    Thank you for contacting us.

    Can you please share also to us which of your jotform you were having the issue?

    It will also help us investigate specific issue if you can share to us more details about the problem.

    You may also want to review the user guide on -How-to-Integrate-a-Form-with-Google-Drive

       just in case some steps were missed during the integration process.

    We will check further after knowing more information.

    Thanks.

     

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    Answered by julianfge on March 19, 2015 at 12:28 AM

    I have this same issue, the problem is: JotForm stop sending submission files to Google Drive.

    I can't find the new incoming forms anywhere in my integrated Google Drive folder since Wednesday (Mar 18) Hong Kong time. Before that, it worked. And I checked again, the integration is still there, I didn't accidentally cancelled it or whatnot.  

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    Answered by matloftus on March 19, 2015 at 12:47 AM

    After removing and recreating the integration, then performing some other edit on the form to enable the 'Save' button, then clicking 'Save', we see submissions propagating to Drive. I am not sure that this is a resolution as some posters mention that the integration works correctly initially then fails, but this information may be useful in diagnosis.

     

    I'd be interested to hear if other Jotform users having this problem have any luck with this method.

     

    Cross-posting to:

     

    http://www.jotform.com/answers/525025-Google-Drive-integration-location-folder-of-submission-are-in-the-drive-root-folder?entrymessage=10732640770

     

    http://www.jotform.com/answers/536102-Google-drive-stops-working-today

     

    http://www.jotform.com/answers/536101-Google-Drive-stops-working

     

    http://www.jotform.com/answers/535974-Google-Drive-integration-stops-working-after-a-while

     

    http://www.jotform.com/answers/535811-Google-Drive-Integration-stopped-working

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    JotForm Support

    Answered by ashwin_d on March 19, 2015 at 08:49 AM

    Hello matloftus,

    I'm sorry for the trouble caused to you.

    This issue is already reported to our backend team and one of our developer is looking into this issue. You seems to have create your own thread and it is also being investigated by our developers. You will be answered in your own thread:  http://www.jotform.com/answers/525025-Google-Drive-integration-location-folder-of-submission-are-in-the-drive-root-folder#12 

    Thank you!

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    Answered by crsslo on March 19, 2015 at 11:39 AM

    This is the form:

    http://form.jotformpro.com/form/42465741437963

    The integration failed.  After reintegrating, we get a few successful submissions and then it stops working again.

    I did not "miss a step" in the integration process as the integration had been previously performing fine for well over 2000 submissions.

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    JotForm Support

    Answered by ashwin_d on March 19, 2015 at 12:50 PM

    Hello crsslo,

    I'm sorry for the trouble caused to you.

    As mentioned that one of our developer is already looking into this. Lets wait for his response/findings.

    Thank you!

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    Answered by crsslo on March 20, 2015 at 12:54 PM

    Any updates on this?

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    Answered by Ben on March 20, 2015 at 02:00 PM

    There are no updates, but I would like to ask you to follow the following steps to make sure that there are no issues with the integration - since we are all able to connect and use the Google Drive integration.

    1. Remove the current integration (this is important step)

    2. Save Form
    3. Clear your jotforms cache
    4. go back to the same form and re-integrate with Google Drive
    5. Save the Form
    6. Make test submission (go to the jotform directly and submit it)

    * Please do not move the folder or change anything about it on your Google Drive

    Do let us know how this goes.

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    Answered by tazola on March 20, 2015 at 02:33 PM

    We are having the same issue.  Have about 30 forms that has stopped working with Google Drive.  Please fix fast.  

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    Answered by Ben on March 20, 2015 at 03:46 PM

    I see that you already have your thread opened here: http://www.jotform.com/answers/537536-Integration-to-Google-Drive-Broken we will be replying to it shortly, but in the mean time I would like to ask you to follow the steps above and let us know if they work for you.

    If not, please add that as a reply on your own thread so that we can properly assist you there.

    Thank you.

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    Answered by crsslo on March 20, 2015 at 04:16 PM

    After following those steps, the integration functioned correctly for 9 submissions, but is no longer working at this time.

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    Answered by Ben on March 20, 2015 at 05:37 PM

    Was there any change made on the folders on your Google Drive by any chance?

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    Answered by Ben on March 23, 2015 at 12:09 PM

    I can not see who replied this "On the folders used in the integration?  No." if it was a reply from the crsslo account or from someone else and since many people have posted on this thread, I would like to ask if you could:

    1. if from crsslo account log in and post again

    2. if not, open or write on your own thread to allow us to easier track what was done and what is the issue.

    Thank you.

    In both cases, I can tell you that we have updated our Google Drive integration again in regards to several issues reported and all updates state that they are resolved so you should try to re-integrate again if some issue is present for you and the issue should be removed.

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    JotForm Support

    Answered by alp_deniz on March 24, 2015 at 01:09 PM

    Hello,

    The problem should be fixed by now. Could you please confirm?

    Kind regards

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    Answered by crsslo on March 24, 2015 at 01:13 PM

    It looks like the integration is now functioning properly.  Thank you so much for the support.

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    Answered by Ben on March 24, 2015 at 02:19 PM

    Great to hear that the integration is working properly for you now. Do let us know if you have any further issues or questions and we would be happy to assist with them.

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    Answered by crsslo on April 08, 2015 at 04:08 PM

    The integration has failed once again.

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    Answered by crsslo on April 08, 2015 at 04:16 PM

    The integration is not creating a folder in our drive account even after 

    1. Remove the current integration (this is important step)

    2. Save Form
    3. Clear your jotforms cache
    4. go back to the same form and re-integrate with Google Drive
    5. Save the Form

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    Answered by crsslo on April 08, 2015 at 04:48 PM

    I was able to get the integration to create a folder by altering the folder name, however the submissions and files are not being sent to the folder.

    This combined with the access denied error means we have no access to our submitted files. 

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    Answered by Ben on April 08, 2015 at 05:55 PM

    Since the issue is not as it was before, I have moved this to a new thread so that we can properly assist you with it.

    This is the new thread: http://www.jotform.com/answers/548835 and we will be replying to it shortly.