What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Paid for a Premium Account.. why is my account still set to Free?

    Asked by andianka on October 30, 2011 at 12:48 AM

    Hi! I just paid for a premium account since I already got a notice that I've reached the limit.... how come I still see my account set to FREE???

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    Answered by allanftd on October 30, 2011 at 12:53 AM

    Hi andianka,

    I have checked your account in our member database and I can see that it currently enjoys active Premium status. Please clear your cache, log out of JotForm and log back in again. We apologize for any inconvenience.

    Let us know if you need further assistance. Thank you for upgrading your JotForm account!

    Cheers,

    Allan
    JOTFORM SUPPORT

     

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    Answered by andianka on October 30, 2011 at 12:57 AM

    oh great! thanks!

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    Answered by allanftd on October 30, 2011 at 01:00 AM

    That's good news andianka, you're quite welcome! Thank you also for the opportunity to help you today.

    Cheers,

    Allan
    JOTFORM SUPPORT