Paid for a Premium Account.. why is my account still set to Free?

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    andianka
    Asked on October 30, 2011 at 12:48 AM

    Hi! I just paid for a premium account since I already got a notice that I've reached the limit.... how come I still see my account set to FREE???

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    allanftd
    Answered on October 30, 2011 at 12:53 AM

    Hi andianka,

    I have checked your account in our member database and I can see that it currently enjoys active Premium status. Please clear your cache, log out of JotForm and log back in again. We apologize for any inconvenience.

    Let us know if you need further assistance. Thank you for upgrading your JotForm account!

    Cheers,

    Allan
    JOTFORM SUPPORT

     

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    andianka
    Answered on October 30, 2011 at 12:57 AM

    oh great! thanks!

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    allanftd
    Answered on October 30, 2011 at 01:00 AM

    That's good news andianka, you're quite welcome! Thank you also for the opportunity to help you today.

    Cheers,

    Allan
    JOTFORM SUPPORT