I bought a theme from the theme store and cannot access it.

  • belleggie
    Asked on March 18, 2015 at 10:05 PM

    I paid for one of the themes in the ThemeStore and paid for it via my PayPal account. I have the receipt but when I go back to the template it wants me to buy it again. How do I access the template I bought?

  • Charlie
    Replied on March 19, 2015 at 3:41 AM

    Hi,

    Templates and themes are actually different, we have them on separate page. 

    If you have purchase a theme on the Theme Store. You should be able to see it in your "My Themes". You can check it here: http://www.jotform.com/theme-store/. Click the "My Themes" section.

    I bought a theme from the theme store and cannot access it Screenshot 30

    To use a Theme in your cloned form, you can click the "Themes" in your toolbar.

    I bought a theme from the theme store and cannot access it Screenshot 41

    You should be able to see the bought theme there ready to use. 

    I hope that helps. Do let us know if you are still unable to see it in your end, there's a possibility that you have purchased it in on a guest account.

    Thank you.

     

     

  • rkthurston
    Replied on March 18, 2016 at 4:10 PM

    ok sorry to use the wrong term, but it IS NOT SHOWING IN MY THEMES

     

    I have now boight 2 themes and BOTH are not showing.

     

    Can I have refund so i can leave you, because if you took as much time actually checking out the problem asked and lesss time trying to cartch out your customers with word tricks all would be fine.

     

  • Charlie
    Replied on March 18, 2016 at 4:19 PM

    @rkthurston

    I understand, apologies for the inconvenience. I see you already have your own thread on this link: https://www.jotform.com/answers/797847. Please post your reply there for us to better assist you. It would also be best to share us more information of the purchases you have so that we can check them in our records. Thank you.