I bought a theme from the theme store and cannot access it.

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    Asked on March 18, 2015 at 10:05 PM

    I paid for one of the themes in the ThemeStore and paid for it via my PayPal account. I have the receipt but when I go back to the template it wants me to buy it again. How do I access the template I bought?

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    Answered on March 19, 2015 at 03:41 AM


    Templates and themes are actually different, we have them on separate page. 

    If you have purchase a theme on the Theme Store. You should be able to see it in your "My Themes". You can check it here: http://www.jotform.com/theme-store/. Click the "My Themes" section.

    To use a Theme in your cloned form, you can click the "Themes" in your toolbar.

    You should be able to see the bought theme there ready to use. 

    I hope that helps. Do let us know if you are still unable to see it in your end, there's a possibility that you have purchased it in on a guest account.

    Thank you.



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    Answered on March 18, 2016 at 04:10 PM

    ok sorry to use the wrong term, but it IS NOT SHOWING IN MY THEMES


    I have now boight 2 themes and BOTH are not showing.


    Can I have refund so i can leave you, because if you took as much time actually checking out the problem asked and lesss time trying to cartch out your customers with word tricks all would be fine.


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    Answered on March 18, 2016 at 04:19 PM


    I understand, apologies for the inconvenience. I see you already have your own thread on this link: https://www.jotform.com/answers/797847. Please post your reply there for us to better assist you. It would also be best to share us more information of the purchases you have so that we can check them in our records. Thank you.