What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    TEXT field and Image fields are not properly rendered in the created Fillable PDF Form

    Asked by amhomelife on March 18, 2015 at 10:23 PM

    I realize you aren't able to provide support for Adobe, but do the graphics/photos in the designer area of Jotform (I had many embedded photos) to give ample descriptions of what was needed in the Jotform Profile page, get lost in the "saving as pdf" process?

    Do you suggest that I create a new "specifically designed for pdf format" profile page to keep the integrity of the photos in the "Text Area" sections of my form?

  • Profile Image
    JotForm Support

    Answered by Kiran on March 19, 2015 at 05:25 AM

    The issue seems to be with the images that your JotForm has. The form headings, images and text fields are rendered as screenshots in the PDF. The background images on the JotForm are currently not supported to display in the PDF version. Since we have several images on your JotForm including the background image of labels, I think that the tool couldn't read other images in some of the fields.

    Please refer to the following guide that can help you in better understanding of our PDF creator.

    https://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-fillable-PDF-creator

    Also, Let me forward this issue to our back-end team to take a look at this issue. I cannot provide you an ETA at the moment. However, if there is any update, you'll be posted through this thread.

    Thank you!