What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why I can't open the file attached to the e-mail issued through the request in your form?

    Asked by sryvkova on March 19, 2015 at 03:08 AM

    When I receive the application issued through the jotform template attached to the request the file on the e-mail address it is impossible to open  andor download - it can be done only on your site in the section "my forms". Help in what there can be a problem?
    Му e-mail: sryvkova.lu@gmail.com

    I give a letter screenshot with zero (but specified as attached) the file below, and also I give the reference to the form on my site

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 19, 2015 at 09:43 AM

    Hello sryvkova,

    I did check your form's notification email alert template and found that you have added that you are trying to display the uploaded files as images but the files uploaded by users are .zip & .doc/.docx files. That is the reason why it is not displaying in the submission emails you receive.

    I have gone ahead and updated your form's notification email template and changed it to display the uploaded file URL instead of images. Please check the screenshot below on the changes I have done:


    Now the next submission email you receive will display the uploaded file URL correctly. 

    Do test your form and get back to us if the issue persists.

    Thank you!