Why I can't open the file attached to the e-mail issued through the request in your form?

  • sryvkova
    Asked on March 19, 2015 at 3:08 AM

    When I receive the application issued through the jotform template attached to the request the file on the e-mail address it is impossible to open  andor download - it can be done only on your site in the section "my forms". Help in what there can be a problem?
    Му e-mail: sryvkova.lu@gmail.com

    I give a letter screenshot with zero (but specified as attached) the file below, and also I give the reference to the form on my site

    Jotform Thread 536283 Screenshot
    Page URL: http://xn----8sb3aemcew1d.xn--p1ai/razmestit-publikatsiyu/
  • Ashwin JotForm Support
    Replied on March 19, 2015 at 9:43 AM

    Hello sryvkova,

    I did check your form's notification email alert template and found that you have added that you are trying to display the uploaded files as images but the files uploaded by users are .zip & .doc/.docx files. That is the reason why it is not displaying in the submission emails you receive.

    I have gone ahead and updated your form's notification email template and changed it to display the uploaded file URL instead of images. Please check the screenshot below on the changes I have done:

    Why I cant open the file attached to the e mail issued through the request in your form? Image 1 Screenshot 20

     

    Now the next submission email you receive will display the uploaded file URL correctly. 

    Do test your form and get back to us if the issue persists.

    Thank you!