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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Unable to receive email notifications properly

    Asked by Griphin on March 19, 2015 at 05:55 AM

    please debug this issue

    Page URL:

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    JotForm Support

    Answered by Jan on March 19, 2015 at 10:12 AM


    The email address on the recipient is not in the bounce list. I also checked the mail logs and I can see that the submissions were sent successfully. You can use this guide if you want to know how to check your form email history.

    [2015-03-19 05:37:50] Submission #302567176011449471 Form #42332123406441 SENT to he***@gri****.com from noreply@jotform.com via AMAZONSES 

    I checked the email notifications and I saw that the "Sender Name" is not configured correctly. Please choose another "Sender Name". If it is a single letter, it is possible that it will be tagged as a spam. You can use "JotForm".

    Please check your Spam folders. I would advise you to please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.

    Related guide: How to setup email alerts to prevent email bouncing related issues

    Hope this helps. Let us know if you need any help.

    Thank you.