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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to receive email notifications properly

    Asked by Griphin on March 19, 2015 at 05:55 AM

    please debug this issue

    Page URL:
    http://secure.jotform.me/griphin/getquote

    email alerts email notifications email notifications unable to receive
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    JotForm Support

    Answered by Jan on March 19, 2015 at 10:12 AM

    Hello,

    The email address on the recipient is not in the bounce list. I also checked the mail logs and I can see that the submissions were sent successfully. You can use this guide if you want to know how to check your form email history.

    [2015-03-19 05:37:50] Submission #302567176011449471 Form #42332123406441 SENT to he***@gri****.com from noreply@jotform.com via AMAZONSES 

    I checked the email notifications and I saw that the "Sender Name" is not configured correctly. Please choose another "Sender Name". If it is a single letter, it is possible that it will be tagged as a spam. You can use "JotForm".

    Please check your Spam folders. I would advise you to please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.

    Related guide: How to setup email alerts to prevent email bouncing related issues

    Hope this helps. Let us know if you need any help.

    Thank you.