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  • Profile Image

    Comment field in the form doesn't appear in the notification email

    Asked by BigBranchJF1 on March 19, 2015 at 08:04 AM

    I have one form that I have a comment sention with text box at the bottom. When submitted, that comment is not present in the email. 

    It's the only form that I am having a problem with.  I tried reattaching a new link but same problem.

    Page URL:
    http://form.jotformpro.com/form/50145532347955

    one form email problem same
  • Profile Image
    JotForm Support

    Answered by Welvin on March 19, 2015 at 11:02 AM

    Hi,

    The comment field is missing in the notification email settings of the form. Here's your current settings:

    By default, our system will automatically update the email body as soon as you modify a field or add one. But the auto update tool is not working since you have customized the message area. In this case, you will have to manually update it, but I just did it for you.

    Thank you!