What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Comment field in the form doesn't appear in the notification email

    Asked by BigBranchJF1 on March 19, 2015 at 08:04 AM

    I have one form that I have a comment sention with text box at the bottom. When submitted, that comment is not present in the email. 

    It's the only form that I am having a problem with.  I tried reattaching a new link but same problem.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on March 19, 2015 at 11:02 AM


    The comment field is missing in the notification email settings of the form. Here's your current settings:

    By default, our system will automatically update the email body as soon as you modify a field or add one. But the auto update tool is not working since you have customized the message area. In this case, you will have to manually update it, but I just did it for you.

    Thank you!