Zoho CRM integration WEB_LOGIN_REQUIRED message

Dear Sir/Madam,

I have two questions:

1. I tried to access the Zoho CRM integration via the Integrations tab in a form. When I enter my Zoho CRM login information, I get the following error message: WEB_LOGIN_REQUIRED
What does this mean?

Thank you very much in advance.

Sincerely,

Miika Kallasoja

Have you tested your Zoho credentials on the Zoho site and successfully managed to login? 

https://crm.zoho.com 

Are you receiving this error with more than one browser? Which Zoho plan do you have?

https://accounts.zoho.com/u/h#setting/authtoken 

I moved your 2nd question to a new thread:

http://www.jotform.com/answers/536568 

Let us know if the problem persists.

Dear Carina,

thank you for your prompt reply. I have tested on Chrome, Firefox and Internet Explorer and get the same result with each of them. I currently have the free Zoho CRM licence. Could this be the core of the issue? There is no Auth Token displayed when I click the link you have given. 

I also tested with a free account and could integrate without a problem, so I believe that is not the problem.

1. You can use this link to generate and Auth Token:

https://accounts.zoho.com/apiauthtoken/create?SCOPE=ZohoWriter/DataAPI 

2. And then you can go back to the Active Auth Token page to copy the Token

https://accounts.zoho.com/u/h#setting/authtoken 

3. Add the Auth Token to login to the integration:

Usually this solves the problem.

Let us know if the problem persists.

I tried what you suggested, copy-pasted the token and got the following message: Invalid Ticket Id

I wonder if I'm overlooking something?

I'm sorry to hear that it is still not solved. It seems to be a problem with your credentials.
We'll try a workaround.

1. Please select Two Factor Authentication:

2. Enable Two Factor Authentication as explained here:

https://adminconsole.wiki.zoho.com/mail/How-TFA-works.html 

3. After Two Factor Authentication is on select  'Manage Application Specific Passwords':

4. Add a generic name of your choice and the current zoho password. Click generate:

6. Copy that code and use it as a password on the jotform zoho integration:

You can see more details here:

https://adminconsole.wiki.zoho.com/mail/Application-Specific-Passwords.html  

Let us know if the problem persists.

Dear Carina,

this solution worked. Thank you very much for your persistence and efforts!

I'm happy that we finally sorted it out. Thanks for updating us. 

If you need further assistance please let us know as we're here to help.

Hello Miika

I moved this last issue to a new thread as it is a different matter. You can find the answer here:

http://www.jotform.com/answers/564942 

Let us know if we can assist you further.